FAQ

1. What types of products does Natures Grub Bulk offer?

At Natures Grub, our focus lies in providing natural pet feed, offering everything from dried botanicals and fruit powders to meat meals and broths. With our extensive range of ingredients catering to multiple species, we're an ideal choice for small to medium-sized businesses seeking diverse ingredients for their own manufacturing needs. Whether you're creating exquisite rabbit treats or a Reptile centre seeking a dependable and competitively priced source for coco fibre, count on Natures Grub to meet your requirements!

2. How long does it take to ship an order?

We aim to dispatch all orders in 1-4 business days (excluding weekends and holidays) after receiving your order confirmation email depending on availability. During busy periods, this can be extended up to 5 working days. You will receive another notification when your order has shipped.

3. What shipping methods do you use?

Our goal is to process and dispatch all orders within 1-4 business days upon receiving your order confirmation email (excluding weekends and holidays). During peak seasons, this timeframe may extend up to 5 working days. Rest assured, you'll receive another notification once your order has been shipped.

4. How are shipping charges calculated?

Shipping charges for your order will be calculated and displayed at checkout. The cost will vary depending on both the weight and volume of your order. Once you hit a certain threshold (201kg or 9 boxes), only pallet delivery will be available due to the large weight/volume of your basket.

5. What should I do if I receive a defective or damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

6. Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. How long do I have to return an item?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

8. What are the eligibility criteria for a return?

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the proof of purchase.

9. How do I start a return?

To start a return, you can contact us at sales@naturesgrub-bulk.co.uk. Please note that returns will need to be sent to the following address: Natures Grub, Unit 9 Rashs Green, Rashs Green Industrial Estate, Dereham, NR19 1JG.

10. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at sales@naturesgrub.co.uk.

Got a question for us? Please Contact us and we'll be happy to help